Case Study
Covenant Logistics
How Covenant Used AI to Hire 58 Drivers in Just 90 Days
“The way we looked at it is, with the cost of Stratas Agent, if we hire one person a month, that in and of itself pays for it, and we’re hiring way more than that. Not to even mention all the stuff it’s taking off recruiters and getting those applications we didn’t get before.”
-Matt Duncan, VP of Enterprise Driver Recruiting & Talent Acquisition at Covenant
Performance Highlights
Timeframe:
First 90 Days
Total calls answered:
489
Unique leads:
310
Drivers hired:
58
Key Hiring Challenges:
- Missed after‑hours demand
- Hold times and voicemail drop‑off
- Time lost on unqualified callers
- Recruiters overwhelmed with unrelated calls
How Stratas® Agent Helped:
Covenant first implemented Stratas Agent to capture after‑hours and weekend calls that previously went to voicemail with little follow‑up. Now those drivers move through a natural, conversational flow where the Agent collects contact details, confirms basic qualifications, and sends structured leads directly into Covenant’s ATS, often without drivers realizing they’re interacting with AI. Recruiters begin the day with a pipeline of screened, interested drivers instead of missed contacts.
After seeing early results, Covenant added Agent into their daytime round‑robin. If a driver has been on hold for a set period, the call rolls to the Agent, which keeps that driver engaged and completes the initial screening. Recruiters spend more of their time in qualified conversations and less on short calls that end with “not a fit.”
Agent also absorbed many repetitive and misrouted calls and provided clearer data on how calls were flowing. Covenant’s team used that visibility to identify issues, such as entire teams taking lunch at the same time or after‑hours calls routing away from an available recruiter, and then adjust their phone system so fewer opportunities are lost.
Who Is Covenant?
Covenant Logistics is a large, nationwide carrier with multiple recruiting teams hiring across driver types and geographies. The company runs a high‑volume inbound recruiting operation and relies on its ATS as the single system of record for recruiters, making seamless AI integration and always‑on coverage essential.
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- Discuss your current hiring needs and challenges.
- Explain our service options and pricing structure.
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- Provide realistic outcomes based on your needs.
- Talk about your current hiring strategy and discuss ways to improve that process.