listening in | Randall Reilly

Seth’s Christmas (Driver) Shopping Tips | Listening In

Seth gives out his top 5 holiday shopping tips. But he’s not talking about shopping for presents – he’s talking about shopping as it relates to drivers. As we approach the Christmas holiday season there are typically a lot of drivers exploring their options and looking for fleets to potentially join in the new year.

Warehouse Worker Calling: Top 3 Takeaways | Listening In with Seth

On this episode of Listening In, Seth is joined by Zack Flippo. Together, they listen to a call between a recruiter and a warehouse worker (a Listening In first). They’ll stop along the way to give their thoughts on what works and what doesn’t on the call, and then as an added bonus they’ll reveal their top three takeaways from the call. Enjoy!

Jekyll & Hyde Team Up to Review a Diesel Mechanic Call | Listening In with Seth – Halloween Edition

On this very special Halloween edition of Listening In, Seth welcomes a special guest (or is it two)? Watch the episode to get all the details on what went well and where the recruiter fell short. Enjoy. Happy Halloween!

The One Thing Recruiters Must Not Do!!! | Listening In with Seth

Are you struggling to hire diesel techs? Maybe your team is making a very common mistake. Today on Listening In Seth will review a diesel tech recruiting call and highlight where it all went wrong. Watch the full episode to find out the one thing your recruiters absolutely must not do!

2 Calls – 1 Recruiter. Does a Year Make a Difference? (Part 2) | Listening In with Seth

Last month we asked the question, are you any better at your job today than you were a year ago? Seth was joined by special guest, Scott Maldonado, as they began listening to the first of two driver recruiting calls by the same recruiter, recorded about a year apart. Today, we listen to the second call and see if that recruiter has improved at all over that one-year period.

2 Calls – 1 Recruiter. Does a Year Make a Difference? (Part 1) | Listening In with Seth

Seth is joined by Scott Maldonado to listen to not one, but two calls. Together they’ll listen to how the same recruiter handles two different calls about a year apart. Does the year really make a difference in the recruiter’s performance or the outcome of the call? Has the recruiter improved in any way? Or … are they just going through the motions? Watch to find out what the guys have to say.

Experienced Diesel Techs Are Extremely Valuable. Does This Recruiter Make the Most of the Call? | Listening in with Seth

On a scale of 1 to 100, the recruiting difficulty for scoring an experienced diesel technician ranks a 99. That means every call that recruiters field with diesel techs, particularly veteran techs is very important. On today’s episode, Seth listens in to a call between a recruiter (we think … he never clarifies – strike 1) and a technician with over 20 years of experience.

Diesel Tech Calling | Listening In

On today’s episode we switch things up just a bit. Today, instead of focusing on a typical driver recruiting call, Seth listens in on a self-taught diesel mechanic’s conversation with a fleet HR representative.

Can a Driver Manager Help This Driver? | Listening In with Seth

This time Seth listens in on a call between a driver having an issue with a pick-up and a driver manager. Why? Recruiting does not stop after the driver is hired!

Mrs. Fezziwig, is That You? | Listening In with Seth

Today on Listening In On today’s episode, Seth is joined by his colleague, Senior Sales Consultant at Outsell Consulting, Stuart…

The Art of the Call: Inbound vs. Outbound | Listening In with Seth

It’s no secret that inbound calls are extremely valuable, that’s why we tend to focus on them so much. However, outbound phone calls tend to make up the majority of calls for recruiters. So, wouldn’t it stand to reason that they deserve a little love too?

Driver Recruiting Calls: Patterns vs. Scripts | Listening In with Seth

Seth listens to three different calls fielded by the same recruiter on different days. What will he learn? Will any patterns begin to take shape? Would the recruiter benefit from sticking to a script? Watch and find out what Seth has to say!