listening in | Randall Reilly

listening in

Warehouse Worker Calling: Top 3 Takeaways | Listening In with Seth

November 9, 2023

On this episode of Listening In, Seth is joined by Zack Flippo. Together, they listen to a call between a recruiter and a warehouse worker (a Listening In first). They’ll stop along the way to give their thoughts on what works and what doesn’t on the call, and then as an added bonus they’ll reveal their top three takeaways from the call. Enjoy!

2 Calls – 1 Recruiter. Does a Year Make a Difference? (Part 2) | Listening In with Seth

August 7, 2023

Last month we asked the question, are you any better at your job today than you were a year ago? Seth was joined by special guest, Scott Maldonado, as they began listening to the first of two driver recruiting calls by the same recruiter, recorded about a year apart. Today, we listen to the second call and see if that recruiter has improved at all over that one-year period.

2 Calls – 1 Recruiter. Does a Year Make a Difference? (Part 1) | Listening In with Seth

July 26, 2023

Seth is joined by Scott Maldonado to listen to not one, but two calls. Together they’ll listen to how the same recruiter handles two different calls about a year apart. Does the year really make a difference in the recruiter’s performance or the outcome of the call? Has the recruiter improved in any way? Or … are they just going through the motions? Watch to find out what the guys have to say.

Experienced Diesel Techs Are Extremely Valuable. Does This Recruiter Make the Most of the Call? | Listening in with Seth

June 13, 2023

On a scale of 1 to 100, the recruiting difficulty for scoring an experienced diesel technician ranks a 99. That means every call that recruiters field with diesel techs, particularly veteran techs is very important. On today’s episode, Seth listens in to a call between a recruiter (we think … he never clarifies – strike 1) and a technician with over 20 years of experience.

Diesel Tech Calling | Listening In

May 15, 2023

On today’s episode we switch things up just a bit. Today, instead of focusing on a typical driver recruiting call, Seth listens in on a self-taught diesel mechanic’s conversation with a fleet HR representative.

Can a Driver Manager Help This Driver? | Listening In with Seth

April 17, 2023

This time Seth listens in on a call between a driver having an issue with a pick-up and a driver manager. Why? Recruiting does not stop after the driver is hired!

The Art of the Call: Inbound vs. Outbound | Listening In with Seth

February 13, 2023

It’s no secret that inbound calls are extremely valuable, that’s why we tend to focus on them so much. However, outbound phone calls tend to make up the majority of calls for recruiters. So, wouldn’t it stand to reason that they deserve a little love too?

Driver Recruiting Calls: Patterns vs. Scripts | Listening In with Seth

November 28, 2022

Seth listens to three different calls fielded by the same recruiter on different days. What will he learn? Will any patterns begin to take shape? Would the recruiter benefit from sticking to a script? Watch and find out what Seth has to say!

Listening In With Seth | Countdown Edition w/ Geno Dykes

April 18, 2022

On today’s episode of Listening In, Seth welcomes guest Geno Dykes. Together they countdown their top three takeaways from our latest call.

Listening in with Seth | What We Can Learn from 20,000 Phone Calls

March 25, 2022

For today’s episode we thought one phone call just wasn’t enough. So, instead of focusing on one phone call, Seth covers 20,000! Using data collected over the course of weeks Seth breaks down what we can learn from 20,000 phone calls on today’s special episode. A full download of the information is available below. Enjoy!

Listening in with Seth | From Canada with Love

February 22, 2022

Today Seth listens to a call from a recently retired driver who has decided to get back out on the road. Our driver has plenty of experience and knows exactly what he wants. How will the recruiter handle it? Will our veteran driver be satisfied with the provided answers? Find out that and more on today’s episode of Listening In, “From Canada with Love.”